Effective Date: 14 January 2026

Thank you for shopping with Prafotsav Webstore Private Limited on https://prafotsavcart.com (the “Platform”). We want you to enjoy a smooth and transparent post-purchase experience. This policy explains when you can return products, how refunds are issued, and how to cancel an order.

1. Order Cancellation

• Before dispatch – You can cancel from your account dashboard or by emailing us. A full refund is issued to the original payment method.

• After dispatch – Refuse delivery or raise a return request under this policy.

2. Contact & Grievance Redressal

Returns & Refunds Desk
Prafotsav Webstore Private Limited (E-commerce Division)
Office No 331, 3rd Floor, Apsara Cinema Complex, Chikamberpur, Ghaziabad, UP 201006
Email: info@prafotsavcart.com
Phone/WhatsApp: +91 98919 92744 (10 AM – 6 PM, Mon-Sat)

We aim to resolve all refund or return queries within 5 working days of receipt.